CUSTOM DESIGN INFORMATION
happens once I sign up?
Upon registering for the program you will have the option to instantly
receive your Workbook via download or email. Included in the Workbook
are step-by-step instructions guiding you through the information we need
to customize your site. Upon receipt of your completed workbook(s), we
will customize your site and contact you within ten (10) business days.
Although a Web Specialist
creates the site, you still maintain complete control over ongoing edits,
additions, and deletions. If you would like help maintaining your site,
we can also provide that help through our optional Site Maintenance program.
For details contact us at Support@vista.com or 425-558-9119.
do I get when I sign up for a Custom Design Services Package?
You get all of the following items:
- A 5-page or 10-page
professionally-designed Web site
- Includes your text,
images and company logo
- Email marketing
- Maps, weather, polls,
visitor tally and other marketing content
- Registration of your
site with leading search engines
- Commerce capability
You also have the
option to sign up for ongoing Site Maintenance at any time.
do I submit information to be included on my site?
Information is submitted via our Custom Design Services Workbooks sent
to you at the time you register. Workbooks include step-by-step guidance
to help you supply us with vital information to make your Web site a robust
business avenue. Workbooks and accompanying images can be submitted to
us in one of two ways:
Mail: Webforce-pro Biz Custom
11241 Willows Road
Suite 100, Building C
Redmond, WA 98052
Attn: Custom Design Services
We do have the right to reject submissions.
you create more than 10 pages for my site?
Yes, through our Site Maintenance Program, we can build extra pages. For
details contact us at Support@vista.com or 425-558-9119.
Of course, you may also create additional pages and add them to your site
on your own for no additional charge.
if I don't have any custom pictures or images for my site?
If you don't have custom pictures or images for your site our Web Specialist
will pick images best suited for your type of business from our image
library. There is no additional cost to you for using the images.
you create a custom logo for my company that can be used on my site?
Yes. For an additional charge, the design team can create a custom logo
for your business. For details contact us at Support@vista.com or 425-558-9119.
long does it take to build my site once you have my information? Do I
get to review my Web site before the design team finalizes it?
Once we receive your completed Workbooks it takes up to ten (10) business
days to complete your site. Your Web Specialist will notify you via e-mail
when your site is ready to review. You will then have two (2) business
days to review your site and notify us of any changes you want.
kind of changes will the Web Specialist make to my site after I've reviewed
the initial design?
Your Web Specialist will correct typographical errors, make grammatical
revisions, and add information that you submitted when you reviewed the
site. They cannot however completely redesign the site or add information
supplied after the two-day response period.
UPDATING MY WEB SITE TOP
my Web Specialist make changes for me on an ongoing basis?
If you'd like, your Web Specialist can make changes to your site for you
on an ongoing basis for an additional charge. For details contact us at
Support@vista.com or 425-558-9119.
However, you can update the site yourself. All you need is a Web browser,
an Internet connection, and access to the administrative section (Management
Console) of your site. You do not need any special software or have to
know any programming languages.
I have to use a Web Specialist to make changes to my site?
No, you can add pages, edit text, images, and add features at any time
at no additional cost. You have complete control over your site. You don't
need to know any programming languages. All you need is a Web browser,
an Internet connection, and access to the administrative section of your
LOGIN: USER ID & PASSWORD TOP
lost my login information to access the Management Console of my site.
How do I retrieve this information?
Contact support at Support@vista.com .
BILLING INFORMATION TOP
credit cards do you accept?
MasterCard, Visa, American Express, and Discover.
do I contact if I have a billing problem?
You may contact the billing department at Support@vista.com .
I decide I don't want the Web address I signed up for, can I get a refund?
Web address (domain name) sign-up fees are not refundable. However, when
your registration period expires after one year, you can choose not to
renew the address.
NEXT STEPS TOP
will a Web Specialist contact me?
Within ten (10) business days from receipt of your completed Workbooks.
type of information can appear on my Web site?
The information that appears on your Web site is entirely up to you. Below
are common types of information seen on business Web sites. Start with
this list and add or delete information to create a site tailored to your
Web site Contact
- City, State
- Postal code
- Phone number
- Fax number
- Email address
- Directions (if you
have a business people can visit)
Web site Company
- Products, services,
- Number of years in
- Number of employees
- Location(s) or directions
- Hours of operation
& service area
- Method of payment
- Brief biography of
owner(s) and/or staff
- Catalog Specials
- Logos or pictures
- Awards, memberships,
will my Web site look like?
Based on the information you provide to your Web Specialist, we will design
a site that complements your business. If your company has an existing
logo or color palette we will be sure to incorporate them into your Web
site. Some of the more time-consuming decisions can be made on your behalf.
Of course, your input is strongly recommended.
long will it take to design my Web site?
Ten (10) business days from the time we receive your completed Workbooks.
much time do I have to review the final version of my Web site before
it is published?
Once your site is completed, your Web Specialist will contact you to set
up a time to review your site. After the review, you have two (2) business
days to approve the site or submit changes. If you do not respond within
two (2) business days the site will be published.
MAKING CHANGES TOP
I add additional pages to my custom-designed Web site?
Your site will be pre-built with a set number of pages and features, based
on the package you choose. Your Web site will support up to 56 pages.
You can add more pages yourself or if you choose, you can have us add
pages for you. More pages can be created for an additional fee. To order
additional pages contact us at Support@vista.com or 425-558-9119.
can I purchase additional Web pages or Web design time?
Additional Web page design time is sold in 30-minute increments. For details
contact us at Support@vista.com or 425-558-9119.
I use my own domain name (www.joesshoestore.com) with your services?
Yes. We'll be glad to help you register a new domain name or transfer
an existing one to your new Web site. Complete information can be found
in the SiteStarter Workbook.
you submit my site to Search Engines?
Yes! An initial Search Engine submission is done for you with any of our
Custom Design Packages . Your site will be automatically listed
with these Search Engines: Hotbot, Google, MSN, AllTheWeb, AltaVista,
Lycos and Northern Light. You may also submit your site to the following
Search Engines for a fee: Excite, Overture, FindWhat, Google AdWords and
Inktome. The directories you may automatically submit to include Yahoo,
LookSmart and Open Directory Project.
about submitting my Web site to Yahoo?
Because Yahoo handpicks which Web sites they will publish in their directory,
we cannot ensure placement on their site. Nevertheless, you can quickly
and easily register your site with them by going to the Yahoo site and
following the instructions.
about Web Hosting?
Your Web site comes with reliable, secure web hosting, 24 hours a day,
seven days a week. So even while you sleep, your Web site will be working
for you. There will be short periods of scheduled "down" time when the
servers will be undergoing updates and maintenance. We will make every
effort to schedule these during non-peak traffic times. You will be notified
in advance via email of these planned updates. Additionally, as with any
ISP (Internet Service Provider) we can experience random "down" time,
however, our record-to-date for "up" time is competitive with the best
will my site look different from others in my industry?
Each site is different based on content, logos, graphics and business
"personality". All additional Web applications (e.g., chat, message boards,
polls, events calendar, etc.) can be customized for you so your entire
site is a professional extension of your business.
will program my site?
After deciding what you want your site to say and do - our Web Specialists
will go to work to build a fully-functional site for your needs. When
they are finished programming the site they turn it over to you - you
need no technical knowledge to keep your Web site up and running. This
is one of the key benefits of our solution - making changes and editing
your site requires no HTML knowledge. If you do not want to maintain your
site, for an additional fee, we can maintain it for you. For details regarding
site maintenance contact us at Support@vista.com or 425-558-9119.
if my logo and graphics are in hardcopy?
You can send us your logo and graphics via email or in hardcopy - our
Web Specialists are able to scan in hard copy materials. You can also
take advantage of our royalty free image library. It's all up to you.
Custom Design Services Web Package is best for me?
Refer to the Custom Design section for complete
package details or simply contact us at Support@vista.com or 425-558-9119
and a Web Specialist will be happy to help you assess your needs and the
a question not answered here?
Contact us 6am-6pm PST, Monday through Friday at Support@vista.com